DStv warned subscribers not to fall victim to several scams targeting them of late. Fraudsters are concocting elaborate scams to dupe unsuspecting customers out of their hard earned cash.
“While some scams are difficult to identify, there are usually tell-tale signs that can help you spot if something is a scam. Like receiving an email or SMS from us claiming that you’ve won a huge prize for a DStv competition you never entered and for which you must either pay a fee or verify yourself by sending your personal details – sounds too good to be true? It probably is,” the warning read.
DStv went one step further to detail the scams in a post on their website.
Phishing/Gift Card scam
Customers receive an email informing them that they’ve won a cash gift card or huge sums of prize money from a MultiChoice competition or that they’re being rewarded huge sums of money for being loyal DStv customers. The email then asks the customer to provide their personal details in order to claim the prize.
FINAL NOTICE scam on SMS
Some DStv customers have received an SMS claiming to be from DStv demanding payment for a DStv Explora account. It threatens action if payment is not made today and includes banking details.
This SMS is not from DStv. Please do NOT make payment in to any bank account or through any link supplied.
Social media posts recruiting for MultiChoice
Please be aware that there are dangerous scams disguised as recruitment ads for MultiChoice.
One of our suppliers who recruits on our behalf, Afrizan, does use Facebook and twitter to advertise roles. Every advert has a reference number which can be verified against opportunities posted to the Afrizan website.
Please note that neither MultiChoice nor its suppliers will ever offer to drive you to an interview. Please be vigilant.
DStv Premium upgrade scam
Scammers are approaching our customers offering them DStv Premium upgrades. They offer DStv Premium for a fixed once off fee per year where the customer pays the fee directly to the scammer.
Please be aware that you can upgrade your DStv account online at any time, do not believe anyone claiming to upgrade your account on your behalf. Always make your payments directly to MultiChoice through these payment methods.
DStv installation scam
Scammers posing as DStv accredited installers are offering customers unrealistic DStv services like free package upgrades or free DStv for life for a minimal once off fee.
DStv offers 6 subscription packages that you can choose from. If someone offers you a discounted DStv subscription at a once off payment, treat this with suspicion and check it with us.
To check if someone is a DStv accredited installer – ask them for their DStv ID card, which specifies their qualification as well as the accredited company they work for. You can also check on DStv.co.za under installers.
The company said they will never request personal details via email or SMS and this should be considered the first red flag.
“Please do not hand over your personal information to anyone claiming to be from DStv. Also, do not make payments directly to an individual claiming they are from MultiChoice or DStv – use one of our direct platforms to make your payments to your DStv account.
Always check the email address and emails containing spelling and grammatical errors. MultiChoice has its own domains for its emails (multichoice.co.za) so we would never send an email from a hotmail, gmail, outlook, safrica.com or similar account.
If you are unsure if it is a scam, send an email to help@dstv.com or contact them on Twitter or Facebook page to confirm.
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