Passengers booked on flights operated by Mango Airlines were left stranded at airports around South Africa, when the airline was grounded.
The popular passenger airline did not give passengers any further insight, other than an apology for flight interruptions and delays on Wednesday morning.
ALSO READ: SA Astronomical Observatory turns 200, celebrates with competition
“We are currently working on a solution and will be back at the counters and hope to clear the delays as soon possible,” they said on a post via their social media channels.
The lack of communication has angered customers the most.
One passenger said they were stuck at the airport “with absolutely nobody to answer anyone’s questions or tell us what is going on or if any flights will even happen today”.
Another called Mango ‘absolutely appalling’.
“We are all in limbo. Will our tickets be honoured? Will flights actually happen? We have tried to change dates and cancel. No flights and no refunds. Just be honest with your customers Mango. Why not salvage what little credibility you may have…” – said one Facebook user.
Some passengers have been left stranded in Zanzibar, with no communication on how they should get home.
There is speculation that the airline, owned the state, may cease operations on 1 May to await further funding to operate.
MUST READ: A new group of SA workers ‘will be prioritised for the vaccine’ – here’s why
