Mango Airlines has suspended all their flights across South Africa until further notice due to outstanding payments. This comes a day after news broke that the airline would be placed under business rescue.
Stranded passengers are fuming with the airline for not giving them more of a warning about the impending grounding.
In a post shared on all their social media channels Acting CEO William Ndlovu confirmed that they will be suspending flights temporarily.
“We can confirm that our services and all flights are temporarily suspended from today, 27 July 2021, until further notice due to outstanding payments to ATNS.
“Senior management and our shareholder are locked-in in emergency discussions to find an amicable solution to this impasse. Affected passengers with valid and available contact details will be informed via Email and SMS accordingly,” read the Facebook message.
Ndlovu urged customers to email the airline at enquiries@flymango.com and/or vouchers@flymango.com to deal with cancellations and voucher related matters specifically.
He said vouchers issued will be valid for 24 months.
“Please do anticipate much longer than ordinary waiting time for enquiries or emails to be cleared. Alternatively, Guests may also check our website to enquire about cancellations or any other flight related matters in this regard. We plan to resume normal operations as soon as possible. We ask for calm and patience as we navigate through these challenges. We will update the public as soon as possible.We apologise in advance for the inconvenience caused,” he said.
On Monday, South African Airway’s interim Chief Executive Officer, Thomas Kgokolo said: “What we can say is that the board and shareholders have agreed that Mango will go into business rescue. We are currently in consultation with our key stakeholders in terms how we can manage that particular process.”
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