Hundreds of Mango Airline passengers were stranded at airports across South African on Wednesday, 28 April due to non-payment by the airline.
The company have since issued a statement saying their planes were grounded due to non-payment to the Airports Company South Africa (ACSA), but they will be back in the air on Thursday.
“Mango Airlines apologises for today’s flight interruptions and delays.We can confirm that our services and all flights are temporarily suspended for today only, due to outstanding payments to ACSA.
“Senior management and our shareholder are locked in emergency discussions to find an amicable solution to this impasse,” read the statement.
They called on passengers affected by Wednesday’s cancellation to contact them at 086 100 1234 to deal with the problem.
“Please do anticipate much longer than the ordinary waiting time for calls to be cleared. Outbound direct messages via calls, emails, SMS, social media, etc, are also being sent to affected customers. We ask for calm and patience as we navigate through these challenges. We will update the public as soon as possible. We apologise in advance for the inconvenience caused,” concluded the airline.
Passengers were frustrated this morning, and Mango’s statement didn’t change their mood.
“We were left stranded at the airport , for 4 hours until you communicated that flights are suspended , really unprofessional and what an inconvenience to your customers that had to book alternative flights,” said a passenger on Facebook.
Another said they had booked flights, accommodation and a car through the airline, and now want it all refunded.
Several complaints were also levelled against the call centre who never answer the phone.